Vision Tech Solutions DMCC

IT Support / Solution

Hardware SUPPORT

We fully understand your IT systems

Our commitment to providing excellent, proactive IT services means that you will receive first-class IT support from a company that is capable, knowledgeable and flexible – whether you need us to support an existing IT Team through our IT consultancy service or as your complete IT Support and Service Solution

To stay on top of hardware and software innovations and trends requires a commitment to continual research. We do that so you don’t have to. We maintain and are constantly pursuing “Partner” and “Authorized Reseller” status with the best manufacturers in the industry. Any company can sell pieces, parts and shrink wrapped software at Vision Tech Solutions, we offer you integrated solutions that are designed for you and your business. From complex systems in multiple locations to integrated offices in small businesses, we’ll work with you to find the appropriate solutions that allow you to meet your business goals.

Maintenance Support

The support can take the form of ad-hoc and contracted SLA based support. We are also able to hire IT staff out on a contract basis should the need occur.

Vision Tech Solutions provides service level agreements which entail all the company’s requirements to their satisfaction and needs. Response times when signing a service level agreement varies to a client’s critical and non-critical response time. Lastly, whatever the requirements, VTS will fulfill all service and maintenance needs while exceeding client’s expectations.

Hardware Maintenance

Testing and cleaning of the hardware information systems – updating of master files, such as adding and deleting employees or customers and similar.

Security Maintenance

Ensuring that the systems remain secure all the time. Security maintenance service may include backups, checking permissions and ownerships in critical files and directories, checking the assignment of rights and monitoring system logs.

Telephony Maintenance

The telephony maintenance service is similar to the data networking processes of fault isolation and correction. On the other hand, IP telephony maintenance is much easier than with the traditional phone set up and can be done remotely in most cases.

Our Experience & Expertise

Our people know and understand the diverse world of hardware and software. Our commitment to you is to make recommendations for the right products and services at competitive prices to provide you the tools to meet your business goals and objectives.

  • We do the research and testing in our offices
  • We find the products to meet your needs from high end servers to single PCs
  • We match the software to the hardware
  • We custom configure the products to meet your specific and individual

Service & Support

Want help?

We have expert and friendly customer services representative on staff who are ready to help.

Get in Touch

Vision Tech Solutions DMCC

Please contact our dedicated team who will assist you with any questions or concerns you may have regarding your account, billing terms and add-ons, upgrades, and troubleshooting.

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